It is currently in mediation.
Samsung french door refrigerator ice maker issues.
If ice production doesn t commence after your refrigerator has been installed for 24 hours clear the dispenser of air by holding down the dispenser button for 60 seconds or until it dispenses.
In addition to the social media complaints there is also a class action lawsuit filed in 2017 involving ice maker issues for certain samsung french door refrigerators.
Samsung is hit with a class action alleging a defect in the ice makers on its french door fridges can cause problems including fan noise and water leaks.
Continue to use the refrigerator and if another block of ice occurs service is required.
If you see this wire please private message us to request service.
A proposed class action lawsuit filed back in february 2017 alleges these ice makers are defective and have caused substantial and sometimes costly problems for consumers.
Clear away the ice away and look for a white wire hanging down from the ice maker.
Ice makers that are inside of the fresh food compartment of the french door refrigerator work hard to keep the ice that is ready for use inside its compartment from melting.
If you don t use a lot of ice you may want to turn off the ice maker when it is full.